Team Manager - Food

Join to apply for the Team Manager - Food - Stevenage Area role at Marks and Spencer

As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is not a back‑office role; it’s a frontline leadership position in one of the most competitive retailers in the UK.

You’ll need to be commercially sharp, operationally resilient, and relentless in your standards. Whether you’re managing stock, coaching your team, or solving problems, you’ll move with purpose and lead by example. This is your chance to step into a high‑impact role and help shape the future of M&S Food as we push the boundaries in our transformation.

• Lead and coach a team to deliver consistently under pressure. You’ll set the pace, build capability, and hold the line on standards.
• From sales and standards to availability and team performance, you’ll make things happen and take accountability when things don’t go to plan.
• Work across departments to deliver a seamless customer experience. You’ll need to collaborate fast, fix problems early, and lead with pace and purpose.
• Drive commercial performance. You’ll understand the numbers, translate them into action, and help your team stay laser‑focused on what matters.

• Drive profitability and sales for your area through supporting the delivery of the Retail Plan and Store KPIs.
• Supports the delivery and embedding of the business transformation plan and change initiatives for your area.
• Delivers great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑modeling new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilise all the tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seek customer feedback and take action to deliver improvement.
• Use data and insight to improve the in‑store experience, the operation and drive performance.
• Support the delivery of Plan
  
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• Review individual performance through quality conversations, manage underperformance where required and celebrate success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company processes and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure processes and tasks are delivered in line with business expectations and operating standards, allocating resources accordingly.
• Maintain a safe and legal store environment.
• Supports visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Create the right culture, role‑modeling new digital ways of working and leadership behaviours.
• Has a good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Uses all available data and MI to identify commercial, visual, cost‑saving & customer opportunities to increase profit.
• Good working knowledge of visual merchandising principles.
• Good level of digital capability and an understanding and use of all systems.
• Good knowledge of the legal requirements across their area of accountability and the store.
• Knowledge of our people policies and managing performance within a team.
• The ability to have difficult conversations with effective resolution with colleagues.
• Good communicator and listener who will inspire, share their knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset.

• Successfully embeds change for lasting…