Service Manager - Unplanned Care Division

Go back East and North Hertfordshire Teaching NHS Trust

The closing date is 12 March 2026

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for a Service Manager for Chronic Cares, Unplanned Care Division.

We are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.

You will display outstanding management skills and be able to demonstrate excellent communication skills. Be proactive and have the ability to motivate others, inspire ideas and foster supportive diverse teams.

The post holder will be able to display effective problem‑solving and decision‑making skills in a pressured environment. You will also be expected to have a positive mindset to motivate and drive your teams forward with inspiration, and be committed to developing others whilst focusing on your own personal development.

At the heart of everything we do are our core values:
Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Assist the Head of Operations in meeting the Trust's strategic and operational agenda.

Oversee day to day service management issues, liaising with departments and multi‑disciplinary teams as required.

Deputise for the Head of Operations as required. The role requires an individual with a relevant professional qualification and experience in the management of people and services.

Promote the service and manage partnership relations with stakeholders working with other Service and Operational Managers.

Plan and oversee the implementation of the service improvement and delivery of service performance across all domains.

Ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all relevant stakeholder groups.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient‑led Trust where dedicated staff provide high‑quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work‑life balance for our employees. This means that any employee is entitled to seek a flexible working pattern and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

• University Degree of Equivalent experience
• Evidence of continuing development

• Staff management, including sickness absence, appraisals and performance
• NHS experience
• Financial and activity management
• Close working with senior managers and/or clinicians

• Excellent communication and presentation skills
• Excellent verbal/written and interpersonal skills.
• Practical and creative approach to problem solving.
• Ability to resolve conflicts
• Ability to work on own initiative and as part of a team.
• Ability to meet deadlines and manage varied workload.
• Understand and practice confidentiality, tact and diplomacy.

• IT includes Microsoft Word, Excel, Access, Outlook, Performance and Change Management
• Current NHS issues
• Budget setting
• PAS or similar patient access system