Sample Dispatch Team Lead

We are partnering with a key player in the life sciences sector, offering an excellent opportunity for a Sample Dispatch Team Lead to join a dynamic scientific operations environment in Stevenage. This leadership role focuses on team management, operational excellence, compliance, and continuous improvement within sample dispatch services, ensuring successful delivery of services, KPIs, and growth.

• Manage, coach, and develop direct reports, including performance management and development planning.
• Set clear expectations and provide regular, constructive feedback.
• Support team engagement, growth, and capability building.

• Lead day‑to‑day sample dispatch operations, managing workload, priorities, and task execution.
• Ensure delivery of agreed Scope of Work and achievement of monthly KPIs.
• Provide first‑line operational support and subject‑matter expertise.

• Ensure all activities comply with GLP, GMP, health & safety, and regulatory requirements.
• Maintain a safe, secure, and compliant working environment.
• Support audits, inspections, and GEMBA walks.
• Oversee handling of regulated materials (e.g., dangerous goods, controlled substances).

• Drive continuous improvement and innovation initiatives.
• Analyse operational data, trends, and KPIs to identify opportunities.
• Prepare and maintain operational reports, dashboards, and governance materials.
• Lead or contribute to improvement projects.

• Act as main point of contact for sample dispatch queries and escalations.
• Build strong relationships with internal teams, customers, suppliers, and partners.
• Gather and act on customer feedback to improve service delivery.
• Collaborate with procurement and stakeholders to identify cost efficiencies.

• Maintain compliant documentation including SOPs, risk assessments, and training records.
• Ensure accurate use of systems for tracking and reporting.
• Support audit readiness and quality frameworks.

• Act as a Dangerous Goods Safety Advisor (DGSA), supporting shipping teams with regulatory guidance and issue resolution.

• Bachelor's degree or equivalent experience.
• Proven experience in sample management, logistics, or dispatch operations within a regulated environment.
• Strong leadership or supervisory experience.
• Strong understanding of GMP in a scientific environment.
• Solid knowledge of service KPIs, metrics, and performance tracking.
• Experience with LIMS or similar systems and operational reporting.
• Extensive knowledge of IATA and Known Consignor regulations.
• Up-to-date training in IATA, ADR, and IMDG.

• DGSA qualified or working towards.
• Experience with in the pharmaceutical or life sciences industry.
• Knowledge of SHE requirements and managerial responsibilities.
• Exposure to continuous improvement methodologies.
• Strong leadership and people management skills.
• Highly organised with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• Confident communicator with strong stakeholder management skills.
• Proactive mindset with a focus on continuous improvement and problem solving.
• Customer‑focused with a commitment to service excellence.

• Competitive salary.
• Bonus scheme.
• Pension scheme.
• 25 days annual leave + 1 extra day for your birthday.
• Opportunity to contribute to a growing, high‑impact life sciences service.

Avantor is proud to be an equal opportunity employer.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this position.