Secure Communications Service Manager

Our client has an opportunity for a Secure Communications Service Manager to join them on a contract basis for 12 months with possible extension.

Role

Secure Communications Service Manager

Location

Stevenage – 4 days as a minimum on site per week

Hourly Rate

£48.84 via Umbrella, inside Ir35

Clearance

DV Clearance required prior to starting

• Lead and manage incident management within the environment
• Lead and manage continuous service improvement activities within the environment
• Ensure service levels are achieved or exceeded at all times by often, providing escorting of DEX and DEX suppliers
• Lead and manage request management within the environment
• Lead and manage change management activities within the environment
• Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler of the environment
• Ensure service availability levels of the environment and services within the environment are achieved meeting the customer need
• Governance of the SyOps process within the environment ensuring policies are being met by DEX and DEX suppliers
• Act as a point of contact for all service related issues to the business unit and users and assist with queries, questions and escalations
• Lead and manage software and hardware lifecycle management including upgrades and refreshes, capacity and performance management
• Governance of vulnerability management and patching schedules within the environment

• DV Clearance
• Broad knowledge of VDI Environment/Technology and Windows OS