Service Manager Family

Job Title:

Service Manager
- Family Help

Starting Salary: £63,471 + £7,574 market enhanced payment progressing to £71,045 + £6,886 market enhanced payment per annum

Hours:

37

Base

Location:

Stevenage, Farnham House – role includes hybrid working and travel and driving license will be required.

Contract Type:
Permanent

Directorate:
Children Services

We are looking for an experienced, ambitious and motivated Service Manager to lead and further develop our Family Help service in the East of Hertfordshire as part of the Families First Partnership Programme. This is an exciting opportunity to be part of a developing service shaped by the Families First reforms, focused on providing the right help to children and families at the earliest opportunity, strengthening multi-agency working and supporting families to stay safely together wherever possible.

As Service Manager for Family Help in Broxbourne, you will oversee three Family Help Teams within the East of Hertfordshire. You will work alongside two other Service Managers, reporting into the Head of Service, with close partnership working with colleagues in our Multi Agency Child Protection Teams.

You will play a pivotal role in leading and embedding Hertfordshire's new Family Help offer as part of the national Families First Partnership Programme. Working closely with partner agencies, you will lead the delivery of an integrated whole-family approach that delivers timely support, strengthens family networks and improves outcomes for children, young people and their families. You will champion relationship-based, strengths-led and evidence-informed practice, ensuring that safeguarding remains at the heart of all service delivery alongside early intervention, prevention and effective risk management.

As Service Manager, you will lead the implementation of service improvements and support the continued development of Family Help in line with evolving legislation, national reform and local priorities. You will lead, manage and ensure high performance within the Family Help Service and be accountable for service delivery, performance and resource management. You will use quality assurance, audit findings, performance intelligence and continuous learning to drive excellent practice, create a dynamic culture of learning and improvement and achieve positive outcomes for children and families.

• Provide strategic and operational leadership for Family Help services, ensuring high-quality, family-centred support and interventions.
• Manage and support three Team Managers, fostering strong leadership, accountability and high-quality practice across Family Help service
• Lead the implementation of the Families First Partnership Programme within the Family Help service, ensuring practice is relational, strengths-based and focused on achieving sustainable change for children and families.
• Develop and maintain effective partnerships with schools, health services, social care, police, voluntary organisations, and community groups.
• Ensure timely assessment of needs and the delivery of coordinated support plans for children and families.
• Manage change confidently and creatively, balancing risk while supporting teams to embed new ways of working.
• Oversee case management, quality assurance, and performance monitoring to ensure effective and outcome-focused practice.
• Drive continuous improvement through service evaluation, learning, innovation, and implementation of best practice.
• Manage service budgets, resources, workforce development, and operational performance to a high standard.
• Promote strengths-based, restorative, and whole-family approaches that build resilience and support sustainable change.
• Ensure compliance…