Service Manager-Planned Care Division

Main area Planned Care Division Grade NHS AfC:
Band 8a Contract Fixed term: 12 months (maternity cover) Hours

• Full time
• Job share

Site Lister Hospital Town Stevenage Salary £57,528 - £64,750 Per annum Salary period Yearly Closing 30/10/2026 08:00

Here at East and North Hertfordshire Teaching NHS Trust
Our mission is:Providing high-quality, compassionate care for our communities

Our vision to 2030 is:To be trusted to provide consistently outstanding care and exemplary service

Our values - We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

We are recruiting for a Service Manager who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This is an exciting opportunity within the Planned Care Division, and we are looking for a Service Manager with a positive mindset who motivates and drives their teams forward with inspiration.

The Service Manager will display outstanding management skills, demonstrate excellent communication skills, be proactive and have the ability to engage with others, leading by example.

The post holder will be committed to developing others whilst focusing on their own personal development.

At the heart of everything we do are our core values:
Include , Respect , and Improve . We encourage you to embrace these values throughout the recruitment process and in your role with us.

You will assist the Head of Operations in addressing the Trust’s strategic and operational agenda as it relates to the services concerned and will oversee day to day service management issues, liaising with departments and teams as required.

You will deputise for the Head of Operations as required.

The role requires an individual with a relevant professional qualification and experience in the management of people and services.

You will promote the service and manage partnership relations with stakeholders working with other Service Managers and Operational Managers.

You will plan and oversee the implementation of the service improvement and development agenda to meet the Elective Recovery national target.

You will ensure compliance with clinical and operational standards and contractual requirements ensuring regular reporting to all stakeholder groups as required by the Divisional Board.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.