Customer Service Team Leader

Customer Service Team Leader
Part-time, 22.5 hours per week
£34,811 to £38,329 - pro rata for hours worked
Permanent
Stevenage

Please note:

It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting.
About

The Role
Are you passionate about delivering excellent customer service and helping teams thrive? We have an exciting opportunity for a highly motivated Team Leader to join our Customer Service Management Team.
As a Team Leader, you will support customers to access Council services and help your team deliver excellent service and first-contact resolution. You'll also play a key role in the day-to-day management of the service, driving performance, developing people, and supporting continuous improvement.
About You

• Experience of leading, coaching and developing teams, including performance management and one-to-ones.

• Able to create a positive, inclusive and collaborative team culture.

• Passionate about delivering an excellent customer experience.

• Driven to identify and implement service improvements.

• Customer-focused, putting residents at the heart of everything you do.

• Strong communication and relationship-building skills.

• Flexible, proactive and able to adapt to changing priorities.
Our Benefits

• Pension Scheme:
We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

• Flexible working: available upon request, subject to operational requirements.

• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.

• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.

• 25 days holiday rising to 31 days (depending on Local Government service)

• An extensive range of learning and development opportunities

• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues

• Season ticket loans and discounts for public transport

• Cycle to Work scheme

• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.

• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)

• Discounted Health and Fitness membership

• Trade Unions:
For a small fee, all employees have the opportunity to join a Trade Union.

Please note:

It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting.
Closing date for receipt of applications: 22 November 2026