Customer Support & Services Quality Assurance Engineer

Role Summary

A great opportunity has arisen to join the Customer Support &Services Quality Assurance organisation as a Quality Assurance Engineer supporting delivered products in service within our customer community. As a key function within the product support team, your skills and input will be required to identify and resolve a wide variety of quality topics.

• Salary: up to £50,000 depending on experience
• Dynamic hybrid working: 2 days per week on-site
• Security clearance:
  British citizen or dual UK national with British citizenship (additional BPSS checks required)
• Company bonus up to £2,500 (based on performance)
• Pension: up to 14% employer contribution
• Paid overtime opportunities
• Flexi Leave: up to 15 additional days
• Flexible working arrangements welcome
• Enhanced parental leave (up to 26 weeks)
• Facilities: subsidised meals, free car parking and more
• Healthcare Cash Plan for everyday expenses

• Manage product non-conformance and facilitate implementation of the non-conformance process
• Provide non-conformance data analysis and summary reports
• Support design and manufacturing defect investigations
• Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues, ascertain root cause and implement corrective actions
• Review, develop, implement and maintain project quality planning documentation
• Ensure compliance with Business Management System procedures
• Proactively identify, communicate and mitigate quality risks and issues to reduce risk and increase customer satisfaction
• Participate in process improvement activities
• Interact with supply chain on non-conformances and corrective actions

• Engineer with experience or familiarity of quality management systems, techniques and processes
• Practical knowledge of non-conformance management process and SAP business tool
• Ideally hold an HNC/HND level qualification with experience within engineering or quality assurance
• Excellent communication and interpersonal skills to liaise with customers and internal teams
• Ability to influence change
• Experience working within a project environment and operating effectively as part of a project team
• Ability to identify risks and critical issues and drive forward suitable mitigation solutions to reduce rework and increase customer satisfaction
• Ability to understand and respect cultural differences
• Ability to manage deadlines with attention to detail

Engineers without quality experience will be considered for development within the role. The role requires networking with a large variety of MBDA functions and in-service support activities across different sites, working in a customer facing environment with a dynamic and experienced product support team.

All candidates are considered equally under UK law. We welcome applicants regardless of gender, race, disability, religion, sexual orientation or any other protected characteristic.