Parts Advisor

Overview

Kickstart your career in parts with a busy, well-established dealership in Hertfordshire. We are working with a respected agricultural and machinery business that is looking to add an experienced Parts Advisor to its established team in the Stevenage area. This is a great opportunity for someone who enjoys a fast‑paced environment, takes pride in customer service, and has experience with parts from agricultural, construction, horticultural, or motor trade backgrounds.

Reporting to the Parts & Retail Manager, you will play a key role in the day‑to‑day running of the parts department. You will support customers and technicians with parts enquiries, process orders, and ensure an excellent level of service both in person and over the phone.

Your responsibilities will include:

• Handling customer and workshop parts enquiries
• Processing orders and arranging dispatch
• Providing accurate product information
• Delivering a high standard of customer service at all times
• Supporting the retail counter and showroom when required

Strong communication skills and a professional, friendly manner

• Experience in parts—agricultural, construction, horticultural, or motor trade
• Confident dealing with customers face‑to‑face, by phone, and by email
• Good general computer skills
• Strong numeracy and literacy
• High attention to detail, especially when handling payments
• Team player with the ability to work independently
• Self‑motivated with a proactive approach
• Smart, presentable appearance
• Comfortable working in a busy, target‑driven environment

• Previous retail or showroom experience
• Knowledge of machinery or equipment parts

Location:

Stevenage

Hours:

39 hours per week

Monday‑Friday & Saturdays on a rota

Overtime:
Paid at time and a half after 39 hours (Mon‑Fri)

Contract:

Permanent, full‑time, hourly paid

• 32 days annual leave including bank holidays
• Company sick pay scheme & Workplace pension
• Employee referral bonus
• Winter flu jab service & Staff discount in store
• Death in service cover