Resident Liaison Officer

About the role

We are seeking an enthusiastic, proactive, and experienced Resident Liaison Officer with excellent communication and customer service skills. You will be the primary point of contact between the project team and residents, leading resident liaison work and ensuring minimal disruption, successful access arrangements, and a smooth refurbishment process for residents.

Location:

Stevenage and Watford and surrounding areas. The role is subject to a satisfactory Disclosure and Barring Service (DBS) check.

• Communicate with residents to organise property visits
• Regularly visit residents' homes to conduct property surveys and establish what type of refurbishment work needs to be done
• Act as the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty
• Collaborate with the site team to ensure that the refurbishment work required gets done based on the agreed timelines
• Handle complaints patiently and efficiently
• Keep project trackers updated in line with the program of works

• Valid driving licence and access to your own vehicle (essential)
• A customer‑focused mindset
• Comfortable using Microsoft Office and IT systems
• Strong problem‑solving and complaint‑handling skills
• Excellent verbal and written communication
• Reliable, punctual, and well‑organised
• Able to prioritise, multitask, and adapt to changing deadlines
• Desirable qualifications:
  Health & Safety awareness, First Aid certification

• 23 days of holiday per year, excluding Bank Holidays (plus additional days with length of service)
• Up to £2,000 reward for successful recommendations as part of our referral scheme
• Significant savings on daily shopping through our benefits portal
• A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year
• A supportive culture and a great team with exceptional talent and experience
• Trained Mental Health First Aider support
• Annual training budget so you can focus on your personal and professional development