Information and Tickets Student Manager

Information and Tickets Student Manager

Student Hourly

Student Help

Job Description

The University Information and Tickets Office (UIT) Student Manager is responsible for facilitating the efficient and effective flow of information, planning, revising, and implementing of changes in the policies and procedures of the UIT Office. In addition to typical UIT Front Desk Staff responsibilities, the Student Manager schedules, coordinates, and supervises the functions of the UIT staff, including hiring, training, and performance evaluations.

Additionally, this position assists the University Information and Tickets Full-Time Manager in the daily verification of funds from the University Information and Tickets Office, Centers Reservations, as well as any other campus areas as needed. This position requires a high degree of confidentiality and accuracy and will be responsible for large sums of money on a continual basis.

This position reports to the UIT Manager. They are responsible to the Student Employment Coordinator and Payroll Coordinator for the University Centers.

Department

University Information & Tickets

Compensation

$13.15/hour

The University Centers Student Employment Program Wage Classification Scale classifies this position as Division II, Range II
.

Learning Outcomes
As a result of their involvement in the University Centers student employment program, student managers will:

• Demonstrate the ability to support a safe, diverse, and respectful workplace.
• Demonstrate high-quality supervision skills.

Specific Duties

Staffing/Hiring/Scheduling/Supervising:

• Responsible for, in conjunction with the UIT Manager, interviewing, hiring, and training new employees.
• At the end of new employee probationary periods or at the end of each semester, conduct employee performance evaluations as determined by the Student Employment Coordinator.
• Plan and facilitate bi-weekly staff meetings.
• Meet with each employee and discuss questions, observations, and concerns throughout the semester. Observing desk staff, minimum of 1 hour per week.
• Monthly provide staff with professional development opportunities.
• Serve as a liaison between the UIT Full-Time Manager and staff.
• Professionally resolve employee conflict
• Maintain accurate and up-to-date employee files.
• Evaluate and document staff performance on a regular basis to include discussion with the UIT Manager regarding issues.
• Schedule hours for front desk staff members including regular academic hours, event shifts, finals weeks, breaks, and summer, and ensure there is scheduled coverage for all shifts and events.
• Create and maintain schedules in Microsoft Teams; monitor and approve staff shift changes as needed.
• Monitor staff payroll, including approving timesheets in Workday bi-weekly, reviewing wage information sheets, and wage changes to ensure accuracy.
• Assist UIT Manager in creating cost reports on employee hours.

Training:

• Plan and coordinate UIT Office semester orientations and ongoing trainings.
• Assist in providing training and event coverage for off-site events in conjunction with the UIT Ticket Specialist and University Information & Tickets Manager, serving as team lead at events as assigned.
• Revise and update the UIT Team Member and Student Manager handbooks.

Cashier Duties:

• Prepare event cash bags for ticketed events.
• Count and reconcile previous days money from registers and events for University Information and Tickets Office.
• Count safes for accurate record keeping of funds.
• Prepare deposits as needed.
• Primary second count for UIT funds.

General:…