Customer Care Representative

Customer Care Representative Full Time# Careers at Associated Bank## Customer Care Representative Full Time Apply:
WI Stevens Point:
Full time:
Posted Today:
JR106792

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
*** Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.
*** As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism.

This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration
** Key Accountabilities
*** Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
* Troubleshoot and resolve complex account or technical issues using available tools and resources.
* Promote Associated Bank products and services that meet customers’ needs.
* Mentor and train new team members to ensure consistent, high-quality service delivery.
* Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
* Collaborate with colleagues across teams to improve processes and customer experiences.
* Uphold compliance with all bank policies, procedures, and regulations.
** Education & Experience
***
* Required:

*** High school diploma or equivalent.
* Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.  
** Why You’ll Love Working Here
** Enjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first — where your work truly makes a difference.  
** Apply today to start building your future with Associated Bank!”
** We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.  
** In addition to core traditional benefits, we take pride in offering benefits for every stage of life.
*** Retirement savings including both 401(k) and Pension plans.
* Paid time off to volunteer in your community.
* Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
* Competitive salaries with professional development and advancement opportunities.
* Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
* Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, Linked In and X.  
** Artificial Intelligence Statement
** To support our recruiting process, we may use artificial intelligence ("AI") or automated technologies to collect, organize, sort, and analyze information submitted by applicants. These tools may assist our Talent Acquisition professionals in…