Appointment Coordinator

Job Title Appointment Coordinator

Cost Center  St Pt-Orthopedics

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Mon-Fri; day shifts (United States of America)

Job Description The Appointment Coordinator serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health System customer service standards. The Appointment Coordinator assesses the needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.

Education Minimum

Required:

None

• Preferred:
  Completion of a Medical Terminology course
• Preferred:
  Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary

Experience Minimum

Required:

Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.

• Preferred:
  Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience

Certifications / Licenses Minimum

Required:

None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs:
Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.