Customer Svcs Specialist - Travel Counselor

Customer Services Specialist - Travel Counselor

Job  |

Location:

Stillwater (St. Croix Welcome Center) |

Employer:

Explore Minnesota | Position:
Part-Time, benefit-eligible, 16-24 hours per week. |

Schedule:

9:00 am – 5:00 pm, Thu, Fri, Sat, Sun. | Salary: $20.32–$25.41 per hour. | Classified status:
Classified, FLSA:
Nonexempt.

Provide travel information services and promote Minnesota tourism to visitors, both in person at the St. Croix Welcome Center and via phone, email, and online channels.

Responsibilities

• Deliver quality customer service and promotion of Minnesota destinations.
• Represent Explore Minnesota and the State of Minnesota.
• Promote sustainable travel through culturally inclusive outreach.
• Perform additional duties as assigned to support operations and achieve Explore MN goals.

• Customer service skills enabling prompt, courteous, accurate responses in person, phone, and email.
• In‑person customer service competencies to answer questions and provide clear information.
• Effective communication with colleagues and customers from diverse backgrounds.
• Proficiency in Microsoft Office (Word, Excel, Outlook) for document creation, email, and meetings.

• Ability to multitask.
• Experience with Cisco Finesse System.
• Foreign language skills.
• Map reading skills to assist travelers.
• Knowledge of Minnesota resources, culture, and trends and willingness to continuously learn.
• Experience working with diverse backgrounds and cultures.

• Maintain a stationary position for long periods.
• Move items weighing up to 35 lbs while stocking brochures and supplies.
• Legal work authorization in the United States.
• Successful completion of Criminal Background Check and reference checks.

• Paid vacation and sick leave.
• 12 paid holidays annually.
• Low‑cost medical, dental, vision, and prescription drug plans, including fertility and diabetes care; dental/orthodontic care for adults and children.
• 6‑week paid leave for parents of newborns or newly adopted children.
• Pension plan after 3 years of service.
• Employer‑paid life insurance.
• Short‑term and long‑term disability insurance.
• Tax‑free expense accounts for health, dental, and dependent care.
• Support resources for well‑being.

• Training, classes, and professional development.
• Federal Public Service Loan Forgiveness Program (eligible positions).

• Confidential program for work/life support.
• Services covering mental health, relationships, grief, finances, and legal issues.
• Daily Living/Convenience Services: chore, home repair, trip planning, child/elder care.

Minnesota state agencies are equal‑opportunity, affirmative action, veteran‑friendly employers. State agencies are committed to creating a workforce that reflects the diverse communities of Minnesota and encourage individuals of color, Indigenous peoples, LGBTQIA2S+ individuals, those with disabilities, women, and veterans to apply.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity or expression, marital status, familial status, age, sexual orientation, public assistance status, disability, veteran status or activity in a local Human Rights Commission or any other protected characteristic.

Minnesota state agencies provide reasonable accommodations to employees and applicants with disabilities. If you have a disability and need support searching or applying for jobs, call the Careers Help Desk at  or email careers.us.

Select “Apply for Job” at the top of the page. For questions about applying, contact the Careers Help Desk at  or email careers.us. For additional information, visit http://(Use the "Apply for this Job" box below). To receive consideration as a Connect 700 Program applicant, apply online and email the Job , Working Title, and valid Proof of Eligibility Certificate by the closing date to Roxanne Lane e.us.

Roxanne Lane – roxanne.lane.us