Customer Service Nights and Weekends

About the Role

Join our dynamic team at Planet Fitness – PF Baseline Fitness in Stillwater, MN as a Customer Service representative during nights and weekends! We are looking for enthusiastic individuals who are passionate about fitness and dedicated to providing exceptional service to our members.

• Greet and assist members and guests with a friendly and welcoming attitude.
• Handle membership inquiries and provide information about our services and facilities.
• Process new member sign-ups and renewals efficiently and accurately.
• Maintain cleanliness and organization of the front desk and lobby area.
• Ensure a positive member experience by addressing concerns and resolving issues promptly.
• Monitor gym equipment and report any maintenance needs to management.
• Promote special offers and membership upgrades to current and prospective members.
• Assist in scheduling classes and managing member registrations.

• High school diploma or equivalent required; some college preferred.
• Prior customer service experience, ideally in a fitness or retail environment.
• Strong communication skills and a positive, upbeat demeanor.
• Ability to work flexible hours, including nights and weekends.
• Basic computer skills and familiarity with membership management software.
• Passion for fitness and a desire to help others achieve their goals.
• Ability to multitask and thrive in a fast-paced environment.
• Team player with a commitment to maintaining a welcoming atmosphere.

Planet Fitness – PF Baseline Fitness has been serving the Stillwater community with a commitment to providing a non‑intimidating, welcoming gym environment for over 10 years. Our members love us for our affordable memberships and state‑of‑the‑art facilities, while employees appreciate our supportive culture and opportunities for growth within the fitness industry.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.