Check-in Representative Job Stillwater area,Minnesota USA,Healthcare

Job Description

Position Name: Check In Representative

Department: Patient Access Job Code:

Reports To: Access Supervisor

Status: Non-exempt

Date Written or Revised: 1/12/2022

Approved By: Business Office and Access Manager

This position is a vital point of contact for a patient entering SMG Clinics. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Qualifications

Education: High school diploma or equivalent

Skills required:

Excellent customer service skills.
Ability to interact positively with people from various cultures and backgrounds.
Must successfully complete all training programs during introductory period.

Experience required:

Two years in a position interacting with the public using telephones.
Excellent verbal communication skills.
Demonstrated ability to function with multiple priorities and interruptions.

Experience preferred:

Two years of experience as a medical receptionist
Two years of experience in a customer service position
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
One year of customer service experience either via telephone or in-person within the last five years
Experience working with medical insurance in a professional setting

Computer proficiency:

Keyboarding skills
Knowledge in Microsoft Word, Excel, e-mail and internet products.
One year of experience using data look-up and data entry functions on a PC based computer system.

Essential Functions

Effectiveness Factors

Customer Service and Teamwork

Clinic Reception Duties

Check in/Check out process

Physical Factors

Duties & Responsibilities

Effectiveness Factors:

Maintains confidentiality by handling confidential material in a responsible and discrete manner.

Exhibits professional conduct in interactions with patients, other staff and outside vendors.

Problem solves effectively by using sound judgment and taking appropriate action.

Communicates effectively by:

sharing information that others need
being direct, honest and constructive
listening and asking if not understanding

Takes responsibility to maintain and enhance job related competence by:

Identifying problems in work area and seeking solutions utilizing appropriate resources at all times.
Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings.

Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in‑services.

Manages time effectively by:

Arriving for work on time
Adhering to break times
Completing work within scheduled time
Assisting others when time is available
Making calm sensible decisions under various work situations

Follows all safety precautions, procedures and guidelines as defined by SMG policy.

Customer Service and Teamwork:

Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient's needs

Evaluates work and determines if further steps are needed to meet patient needs.

Demonstrates an attitude of concern, compassion and respect when dealing with patients.

Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.

Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.

Functions as part of the team by:

Assisting in the orientation and training of new employees.

Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlined in the job description.

Using a multidisciplinary approach.

Working together as an organization, not only as individuals or departments.

Check In Process:

Daily collection of clinic co-pays and completion of…


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