Retail Keyholder; Store

Overview

Join to apply for the Retail Keyholder (Store 5395) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests, respond to questions and concerns courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items when appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest. Circulate throughout the store to prioritize guests over tasks.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering promptly and professionally to ensure every guest receives excellent service.
• Promote Game Stop’s guest benefits, such as the new title reservations program and the Pro Rewards loyalty program.
• Keep all areas of the store clean, organized, and merchandised according to company guidelines; ensure store fixtures and equipment are in proper working order.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative duties.
• Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits accurately; ensure sufficient cash and change for sales transactions.
• Check shipments for discrepancies or shortages and record any issues in the POS system; report discrepancies to the Store Manager or Assistant Store Manager as needed.
• Process defectives/recalls and stock pulls accurately, ensuring all boxes are properly labeled with packing lists.
• Close out procedures and associate safety checks at the end of shifts as required.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures and follow opening and closing procedures.
• Observe associate performance and provide timely feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and the ability to provide genuine and friendly assistance to every guest during each visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, rapidly changing environment.
• Meet performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS system and complete required paperwork.
• Basic math and alphabetizing skills.
• Self-motivation and ability to work as part of a team to complete tasks timely.
• Problem-solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including extended hours/days, nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift up to 30 lbs; stand and move for up to 10 hours per day.

Compensation: $8.50 - $11.25

Benefits:
Full-time store positions may participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonus and/or other incentives may apply.

• Employment type:
  
  Full-time
• Seniority level:
  Associate
• Job function:
  Sales and Business Development
• Industries:
  Retail

This position is open for applications on an ongoing…