Leader In Training

Leader In Training (full‑time)

The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display, pulls, register procedures, routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.

This description intends to describe the general nature and level of work performed by teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests with a friendly, engaging attitude, consistently providing legendary service.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
• Anticipate and fulfill guest’s needs by suggesting additional items and creating a wardrobe experience.
• Demonstrate products utilizing product knowledge and sales education, consistently sharing it with the team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales and look for opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales‑per‑hour, average sales, and total net sales goals set by Store Management.
• Provide legendary service throughout the store in the front five, sales floor, fitting rooms, and the register area.
• Be knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn it into a show‑me‑case opportunity.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meet or exceed performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card, and guest connect.
• Investigate and navigate how to expand guest selection through Inventory Manager, advanced product search, iPad apps, etc.
• Maintain and build good guest relationships to develop a client‑based business.
• Lead by example with a high level of showmanship, excellent customer service and attentiveness.
• Recognize and communicate guest levels with the team.
• Show passion to ask business‑driven and show‑me‑case questions often to manager, team leaders and all teammates.
• Be coachable – allow manager to educate them in their sales presentation.
• Consistently perform leadership actions and maintain high standards whether or not the manager is present.

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, e‑mail referrals, and teammate recommend.
• Develop skills and assist in leading, directing, motivating and educating new teammates to meet and achieve Buckle’s accountability, shift orientation, loss prevention and sales presentation standards daily.
• Maintain a positive attitude at all times creating a positive floor culture.
• Demonstrate personal dress code to encourage and coach the latest fashion in all teammates and team leaders.
• Participate effectively in daily setup, training, impact and review while effectively utilizing the Performance Tracker.
• Motivate teammates to initiate and complete daily tasks.
• Show passion to demonstrate, coach, and influence results of denim show‑me‑case and denim fit cards through teammates and guests.
• Create and develop results in your department and balance all DM actions within your segment while completing the mid‑week check‑in.
• Demonstrate leadership actions during segment:
  • Be aware of guests in the store and ensure they are being helped.
  • Demonstrate how to get the guest involved with product.
  • Be vocal and…