Head Office Administrator

Salary:
Starting salary £25,200 (Pro rata)- depending on experience

Working Hours:

25 hours per week, Monday to Friday, 9.00am - 2.30pm (work hours could be flexible)

At Triage, we help people overcome barriers to employment, build confidence and move towards brighter futures. Delivering services from locations across Scotland and England, we provide information, advice, guidance and skills that help people secure employment, progress in the workplace and build meaningful careers.

We are looking for people who reflect our values:

Thrive Together

Never Give Up

Do Something Amazing

Every Day

Our Knowledge is Power

Act with Kindness

If you have a passion for supporting others and want to play an important rolebehind the scenes of an organisation that changes lives, we'd love to hear from you.

We are looking for a highly organised and proactive Head Office Administrator to provide vital administrative support across our business. Although this role is based at our Stirling Head Office, the majority of our workforce operates across our delivery locations throughout Scotland and England. As a result, Head Office can often be a quieter environment with limited day-to-day footfall. This role would suit someone who is self-motivated, comfortable working independently, and able to effectively manage a varied workload while maintaining high standards of accuracy and service.

A key aspect of the role is supporting colleagues across the business. Our operational teams and Heads of Department are your primary internal customers, and building positive working relationships, understanding their needs and providing a high-quality administrative service will be essential to your success.

Reporting directly to the Business Support Manager, you will provide administrative support across a range of Head Office and corporate functions, helping to ensure the business runs efficiently and effectively.

Your responsibilities will include:

• Providing administrative support across all Head Office and company support functions
• Acting as a first point of contact for telephone, email and administrative enquiries
• Taking accurate meeting minutes and ensuring actions are recorded and distributed
• Maintaining company records, databases and documentation
• Raising purchase orders and quotations and supporting procurement processes
• Liaising with suppliers, contractors and building tenants
• Coordinating and maintaining key-holder records and access arrangements
• Supporting the administration and maintenance of company vehicles
• Maintaining accurate records as required, normally via excel reports
• Supporting the company archiving process
• Organising meetings, staff events, travel arrangements, accommodation bookings and lunch orders
• Supporting operational teams with administrative tasks as required, including occasional liaison with programme participants and learners
• Contributing ideas to improve processes and ways of working
• Handling confidential and sensitive information appropriately
• Setting a professional and positive example to colleagues and stakeholders

• Previous experience in an administrative role
• Excellent organisational skills and attention to detail
• Strong communication skills, both written and verbal
• Experience taking accurate minutes and recording actions
• Strong interpersonal skills with the ability to build positive working relationships
• Confidence engaging professionally with colleagues at all levels
• Excellent IT skills, including strong knowledge of Microsoft Office applications, particularly Excel
• Experience maintaining records and handling confidential information with discretion
• Ability to manage competing priorities and meet deadlines
• A proactive approach with the ability to work independently and use your own initiative
• Strong problem-solving skills
• A flexible approach and willingness to support multiple business functions
• Customer-focused with a commitment to delivering a high-quality service
• Experience coordinating events, travel or accommodation bookings
• Knowledge of financial administration processes
• Experience supporting colleagues across multiple sites or locations

• Thrive in a people-centred environment
• Be values-driven and committed to delivering excellent support
• Have a genuine desire to help others succeed
• Be self-motivated and comfortable working independently
• Demonstrate a continuous improvement mindset
• Naturally share ideas and best practice
• Take pride in producing work to a high standard
• Build strong working…