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Impactful RCA & Customer Insight Analyst

Job in Stirling, Stirlingshire, AB42, Scotland, UK
Listing for: M&G
Part Time position
Listed on 2026-02-16
Job specializations:
  • Business
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A financial services company in Stirling is hiring a Customer RCA & Contact Insight Analyst to analyze customer complaints and provide actionable insights for service improvements. The ideal candidate will have a strong background in complaints handling, analytical skills, and experience in regulated environments. This role supports a hybrid working arrangement, requiring presence 2-3 days per week. Competitive benefits include a robust pension scheme, extensive annual leave, and health coverage.
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