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Scheduling & Resource Optimisation Lead
Job in
Stirling, Stirlingshire, AB42, Scotland, UK
Listed on 2026-07-18
Listing for:
M&G
Full Time
position Listed on 2026-07-18
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
M&G Life is seeking a Scheduling & Real-Time Optimisation Manager to lead the real-time resource planning across contact centres and related support services. You will translate forecasts into executable intraday schedules, make quick deployment decisions, and drive service level performance.
The role requires strong leadership, analytic capability, and the ability to influence across stakeholders, ensuring cost control and a superior colleague experience while maintaining customer outcomes.
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