Advice Quality Consultant

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Advice Quality (AQ) team forms part of the Risk Control & Compliance function within Wealth Advice. The Advice Quality team undertake quality assurance activities for pre-sale and post-sale advice.

Reporting to the Advice Quality Manager you will undertake quality checking of advised sales and have sufficient product and technical knowledge to make judgements on the suitability of advice outcomes and documentation standards in line with the regulatory requirements.

You will have analytical skills to assess quality outcomes and draw conclusions, with an ability to provide effective feedback. This requires effective communication skills and an ability to report on quality activities.

This Advice Quality team focus on the following advised sales:
Retirement Planning, Estate Planning, Pension Switches, Investment Replacement, Regulated Mortgages, Protection and Equity Release.

Within the Advice Quality team sits the pre-sale and post-sale Advice Quality Consultants, the pre-sale team will assess the suitability of the advice prior to this being presented to the client, with the post-sale team completing the final assessment post-sale.

The Advice Quality culture, focuses on the core values of M&G. We are one team, aligned to one purpose. Client and customers are at the heart of everything we do, ensuring the correct client outcomes are achieved. We act with care and integrity, each taking accountability, ownership and responsibility for doing the right thing.

The role would be a great opportunity for those looking to progress their career within an Advice Quality function, and further their knowledge with specialised advised sales areas such as Estate Planning, Equity Release and Long-Term Care.

• To operate quality checking of advised sales enabling effective judgements on the suitability of client outcomes and supporting documentary evidence, in line with regulatory and internal standards
• To advise on quality outcomes, providing clear professional feedback to advisers with adequate rationale
• To advise concise feedback on outcomes achieved and where quality can be improved to develop advisers to achieve better client outcomes and file quality documentation
• To operate collaboratively with colleagues to improve overall quality outcomes and provide consistent feedback
• Build a rapport with the advisers within the firm and other Departments to ensure that good relationships are maintained
• Contribute into the design and implementation of quality standards, identifying any trends and proposing resolutions to achieve the required standards
• Achievement of individual productivity targets and objectives
• To prepare reporting on quality assurance activities

• Relevant professional qualification (CII Diploma in Regulated Financial Planning or suitable alternative at Level 4 or above) is essential for the role or could be…