Operational Resilience Analyst

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long‑term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role - Operational Resilience Analyst 9 Month Fixed Term Contract

Location:

Kildean, Stirling or Edinburgh M&G defines Operational Resilience as “the ability to prevent, adapt, respond to, recover and learn from operational disruptions (whether foreseen or not)”. Operational Resilience partner with the Life business to support them in delivering their most critical and impactful services to our clients when our business is subject to disruptive events. Reporting to the Operational Resilience Lead for M&G Life as part of the broader Risk, Assurance and Remediation function you’ll support the business in embedding all aspects of Operational Resilience into their day to day activities.

You’ll support the Accountable Executive – the Chief Operating Officer (SMF
24) – in discharging their responsibilities, including: business continuity planning; the identification and maintenance of Important Business Services; regular assessment of Impact Tolerances; delivering scenario testing & driving remediation of any identified vulnerabilities.

You will work closely with other key stakeholders within M&G to ensure a ‘joined up approach’ to resilience oversight and effectiveness including teams covering all pillars of Operational Resilience (third party, data, technology, people and facilities). You will also need to work alongside enterprise teams such as Operational Risk and the Group Operational Resilience department. Through rigorous testing, you will need to analyse and identify any potential resilience vulnerabilities or risks to M&G’s Important Business Services, report and propose improvements to ensure tolerances can be maintained, especially during disruption events.

During any disruption, you will be required to support crisis management activities, feeding into the broader M&G incident management framework, and keep Senior Management informed throughout, taking actions to ensure continuous improvement post any lessons learned activity.

• Support the Embedding of the Operational Resilience framework within the business to help drive the future resilience agenda.
• Act as a first point of contact, supporting the Operational Resilience Lead, and resilience SME for M&G Life, providing resilience and continuity advice to deliver a robust Operational Resilience framework, owned and operated by the business.
• Support the business in completing the annual review of their Business Continuity Plans, including refreshing the Business Impact Analysis (BIA), identifying the resources (third party, data, technology, people and facilities) that they depend on to deliver their critical processes and assessing the viability of their contingency solutions to deal with severe but plausible scenarios.
• Support the activities to identify and maintain the M&G Life’s Important Business Services (IB Services), including completing Service Impact Analysis (SIA) and setting Impact Tolerances.
• Support with testing of Business Continuity Plans…