Customer Service Administrator

Overview

Some see chaos. We see the start of something big

Role:
Customer Service Administrator

Location:

Stirling

Challenges. Opportunities. Solutions. At Robertson, we see them our way. We’re bold enough to ask questions. Brave enough to look at things differently. Confident enough to be ourselves. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services business. And as a Customer Service Administratoryou’ll be part of a team that’s doing incredible things – for ourselves, for the built environment around us, and for a truly sustainable future.

The role:To support the customer care department in the provision of high-quality care and service to our customers and providing an excellent administration service to the department.

• Handle telephone queries in a professional and polite manner ensuring a satisfactory outcome for our customers.
• Building and maintaining relationships with clients and external contractors
• Complaint handling
• Distributing the post and taking ownership of any administration of customer enquiries received via Royal Mail.
• Produce letters, emails, reports, spreadsheets, filing and general administration for the customer care department and Customer Service Manager.
• Assist the customer care manager in ensuring any remedial work is managed and completed
• Liaising with external contractors
• Diary management for the customer services manager
• Ensuring registration of all homes on the day of legal completion.

About you:

• Extensive administration experience within a similar environment
• Exceptional attention to detail
• Friendly and professional manner
• Strong communication skills
• Proficiency in MS Office packages and IT systems

Our Principles - The Robertson Way

Our principles are our roadmap to achieving positive outcomes and delivering on our purpose. They influence daily decisions around what we do and how we do things, creating an environment ofgrowth, innovation and high performance.

We listen

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.

We are determined to succeed

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.

For more information on our principles and culture, please visit:

Benefits of working with Robertson:

In return, we offer a wide range of rewards and employee benefits such as:

• 33 days annual leave (pro-rata for part time or FTC positions, increases with length of service)

• Salary Sacrifice Pension Scheme

• Life Assurance

• Cycle to Work Scheme

• Discounts (gym memberships, restaurants, days out etc.) with Hapi Rewards App

• Annual Flu Vaccine

• Access to E-Learning

• Health & Wellbeing Support

• Life Management & Financial Support

Diversity & Inclusion:

When it comes to diversity and inclusion, we see things differently t’s why we’re working hard to create an environment where everyone can feel welcome, and where we can all be ourselves. We encourage applications from people of all races, ages, genders, religions, sexual orientations and more - so whoever you are, we hope you’ll see things our way, too.

Apply now

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you. To apply for this role and to start seeing things our way,submit your CV.

This role will be subject to pre-employment screening, including references. The level of screening may vary depending on role responsibilities and will be discussed at interview.