Service Advisor

Company Description

West End Garage ŠKODA is an independently run and privately owned retailer specializing in new and used ŠKODA vehicles. Equipped with state-of-the-art aftersales facilities, the dealership is dedicated to providing excellent customer service and quality vehicle maintenance. With multiple locations, the company strives to deliver a seamless experience for customers. Visit our locations for more information.

This is a full-time on-site role for a Service Advisor, located in Stirling. The Service Advisor will be responsible for providing exceptional customer service, managing service appointments, and acting as a liaison between customers and the service team. Daily tasks include accurately diagnosing customer needs, coordinating vehicle maintenance, maintaining high customer satisfaction standards, and ensuring smooth communication between departments.

• Excellent Customer Service, Customer Satisfaction, and Customer-focused Service skills
• Strong Communication skills to engage with customers and team members effectively
• Understanding of Aftersales processes is highly desirable
• Ability to work efficiently in a fast-paced, customer-oriented environment
• Organizational skills and attention to detail
• Previous experience as a Service Advisor or in a similar automotive service role is an advantage
• Proficiency with computer systems and record management