Customer Service Team Leader

Customer Service Team Leader

Advertising location:
Stirling

Contract type:
Full-time

Hours:

37.5 per week

Salary: £27,941.96 per annum

For our customers, William Hill is more than a betting shop. It’s a home from home—a place where you can meet friends, socialise, and enjoy the sport with warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere and shaping the experience for our customers.

• Lead and motivate a team of Customer Service Representatives
• Co‑coach and develop your team
• Maintain high standards and ensure the shop always looks the part (e.g., visual displays)
• Build relationships with customers and provide excellent customer service
• Champion safer gambling at all times
• Open and close the shop, with support from your team as required
• Ensure the shop achieves targets

Our shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are devised on a rota basis, are subject to change and will include evening and weekend working.

• Annual Pay Review & Bonus Scheme – base salary reviewed annually with qualification for an annual performance bonus
• 28 days holiday annually (pro rata)
• One paid birthday day off within your birthday month
• Best‑in‑class induction programme and ongoing training and development (external and on‑the‑job)
• Career prospects – progression opportunities to Cluster Operations Manager or Head Office roles
• Pension plan – we match pension contributions to 4%
• Perks and discounts – discounts in high street shops, cinemas and holidays
• Health and wellbeing initiatives

• Age 18+ (legal requirement)
• Supervisory experience and strong people skills
• Positive, can‑do attitude with a professional and dynamic approach to work
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life