Service Advisor - CUPRA, SEAT & koda

Service Advisor – CUPRA, SEAT & Škoda

Location: Stirling
Working Hours: Full-time, 42.5 Hours per Week, Monday to Friday 08:00–17:00 with Saturday mornings on rota
Salary: OTE £38,406

At West End Garage, we do things differently.

As one of Scotland's leading privately-owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand-new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.

We are looking for an experienced, motivated and customer-focused Service Advisor to join our busy Aftersales team in Stirling.

This is more than a reception role — you'll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.

The Role

As a Service Advisor, you'll play a central role in the customer journey by:

• Welcoming customers and delivering a professional, friendly experience
• Managing service, repair and MOT bookings efficiently
• Keeping customers informed throughout their vehicle visit
• Explaining tec...