More jobs:
Customer Resilience & Journey Success Leader
Job in
Stirling, Stirlingshire, AB42, Scotland, UK
Listed on 2026-07-18
Listing for:
M&GPrudential
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
M&G plc in Stirling seeks a Customer Resilience and Journey Success Team Leader to coach a team of specialist complaint handlers and ensure fair, timely resolutions across channels.
You will lead in-house and outsourced operations, own escalation processes, apply insights to improve customer journeys and ensure FCA/FOS regulatory compliance while fostering a strong risk and control culture.
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