Customer Resilience Lead: Journey & Complaint Success
Job in
Stirling, Stirlingshire, AB42, Scotland, UK
Listed on 2026-07-20
Listing for:
M&G
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
M&G Life in Stirling is seeking a Team Leader for the Customer Resilience and Journey Success function. You will lead a team of specialist complaint handlers across multiple channels, ensuring timely, fair resolutions while safeguarding vulnerable customers.
This role emphasizes coaching, control of escalation processes and strong regulatory awareness. You will partner with internal and outsourced teams to drive improvements, monitor outcomes, and deliver high-quality customer journeys in a
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