Service Advisor

We are recruiting on behalf of a well-established automotive business in Stirling for the position of Service Advisor. This role offers an excellent opportunity for skilled motor trade professionals to join a reputable company with clear career progression. The Service Advisor will play a vital role in delivering exceptional customer service and maintaining the high standards of the business.

• Competitive basic salary up to £33,150, depending on experience
• OTE approximately £38,000, based on performance
• Monday to Friday working hours, 8:00 am to 5:00 pm
• One in three Saturday mornings as part of the rota
• Supportive management and ongoing training
• Opportunities for professional development within a stable, well-known automotive company
• Work in a friendly and professional environment with a loyal customer base

• Handle customer enquiries and queries promptly and professionally
• Qualify service needs and diagnose vehicle issues where applicable
• Establish understanding and agreement with customers regarding work to be carried out
• Explain work undertaken on vehicles in a clear manner ensuring full customer understanding and approval
• Ensure all work and customer interactions comply with manufacturer standards and company policies
• Maintain accurate records and relevant systems at all times
• Support the team with additional Customer Service tasks as needed

• Previous experience in an automotive role, ideally as a Service Advisor or related position
• Strong organisational and communication skills
• Excellent customer service skills with a professional attitude
• Knowledge of common vehicle issues and understanding of the motor trade environment
• Ability to work within a team and handle customer queries efficiently
• Flexibility to work one in three Saturdays and adhere to scheduled hours