Operations Officer

The Post You will be based within the Faculty of Arts and Humanities as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.

You will be a key member of the Faculty’s professional services management team and work closely with the Assistant Faculty Operations Manager to deliver a high-quality service to academic staff, students and other key internal and external stakeholders. You will contribute to the ongoing enhancement of the student experience and to the planning and delivery of a diverse academic portfolio in line with Faculty and University strategic priorities, sectoral developments and changing student expectations.

Responsible for leading, managing and developing a faculty-based team of administrators, you will ensure that systems, processes and procedures are strongly customer focused while remaining compliant with University regulations and the requirements of external accreditation bodies.

A keen interest in current policy issues relating to higher education is desirable, together with a curiosity about how organisations work and develop. You will be expected to digest, organise and interpret complex information quickly and accurately to support the delivery of a range of academic services. A highly organised and flexible approach along with excellent communication and time management skills and the ability to manage multiple projects simultaneously is essential.

Fostering close working relationships with colleagues within central professional services teams is essential and key relationships will include Student Administration, Academic Registry, Accessibility and Inclusion, Careers and Employability, Communications, Marketing and Recruitment, Financial Services, Human Resources, Internationalisation and Partnerships, and Student Support Services.

Informal enquiries should be made to Francesca Menoni, Operations Manager, Faculty of Arts & Humanities francesca.menoni.uk Description of Duties Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace

Delivery of an efficient and effective service and experience to staff and students

Managing and delivering administrative support for student lifecycle administration

Commitment and contribution to continuous process improvement

Supporting workload and resource planning to deliver teaching and research

Monitoring delegated budgets and managing financial processes

Supporting business continuity and risk management planning

Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility

Taking an operational lead in supporting University and Faculty quality assurance processes

Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching

Providing efficient and effective committee management

For a full description of duties and essential/desirable criteria please see attachment.

Essential Criteria Qualifications Educated  to a minimum of degree level, or equivalent qualifications or equivalent professional experience

Communication Communicating verbally and in writing

Distilling and communicating information to a range of audiences

Organisation and business planning Planning and organising workload

Data Analysis Drawing conclusions and presenting evidence-based findings

Using data to review and monitor performance

Gathering, assimilating and interpreting information

Digital Utilising software to enable delivery

Interpersonal Collaborating and working as a team Establishing and managing relationships

Judgement Thinking critically

Identifying, recommending and implementing solutions

People Management Leading, managing, developing and coaching teams

Additional Information Full time Fixed term until 31 August 2027

The closing date for applications is midnight on Sunday 13 September 2026

Interviews are expected to take place on Friday 25 September 2026.There is an expectation that work will be undertaken in the UK. This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community.

We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Behaviours and Competencies The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

Managing self and…