Operations Officer

The Post

You will be based within the Faculty of Arts and Humanities as part of the wider Student and Faculty Operations grouping which brings together faculty-based professional services teams and related central services.

You will be a key member of the Faculty’s professional services management team and work closely with the Assistant Faculty Operations Manager to deliver a high-quality service to academic staff, students and other key internal and external stakeholders. You will contribute to the ongoing enhancement of the student experience and to the planning and delivery of a diverse academic portfolio in line with Faculty and University strategic priorities, sectoral developments and changing student expectations.

Responsible for leading, managing and developing a faculty-based team of administrators, you will ensure that systems, processes and procedures are strongly customer focused while remaining compliant with University regulations and the requirements of external accreditation bodies.

A keen interest in current policy issues relating to higher education is desirable, together with a curiosity about how organisations work and develop. You will be expected to digest, organise and interpret complex information quickly and accurately to support the delivery of a range of academic services. A highly organised and flexible approach along with excellent communication and time management skills and the ability to manage multiple projects simultaneously is essential.

Fostering close working relationships with colleagues within central professional services teams is essential and key relationships will include Student Administration, Academic Registry, Accessibility and Inclusion, Careers and Employability, Communications, Marketing and Recruitment, Financial Services, Human Resources, Internationalisation and Partnerships, and Student Support Services.

• Leading a team to provide a professional, high quality, and customer-focused service in an agile and dynamic workplace
• Delivery of an efficient and effective service and experience to staff and students
• Managing and delivering administrative support for student lifecycle administration
• Commitment and contribution to continuous process improvement
• Supporting workload and resource planning to deliver teaching and research
• Monitoring delegated budgets and managing financial processes
• Supporting business continuity and risk management planning
• Building and maintaining relationships with colleagues and external stakeholders, sharing good practice and enabling smooth running of your areas of responsibility
• Taking an operational lead in supporting University and Faculty quality assurance processes
• Developing and maintaining knowledge and expertise in systems, policies and regulations associated with learning and teaching
• Providing efficient and effective committee management

For a full description of duties and essential/desirable criteria please see attachment.