Service Advisor - CUPRA, SEAT & Škoda

Service Advisor - CUPRA, SEAT & Škoda

Location:

Stirling

Working Hours:

Full-time, 42.5 Hours per Week, Monday to Friday 08:00-17:00 with Saturday mornings on rota
Salary: OTE £38,406

At West End Garage, we do things differently.

As one of Scotland's leading privately-owned automotive retailer groups, we represent Škoda, CUPRA and SEAT across Stirling, Edinburgh and Dunfermline. With exciting growth plans, a brand-new CUPRA showroom opening in Stirling, and a strong focus on customer experience, there has never been a better time to join our team.

We are looking for an experienced, motivated and customer-focused Service Advisor to join our busy Aftersales team in Stirling.

This is more than a reception role — you'll be the key link between our customers and workshop team, helping deliver an exceptional aftersales experience from start to finish.

If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding service, we'd love to hear from you.

As a Service Advisor, you'll play a central role in the customer journey by:

• Welcoming customers and delivering a professional, friendly experience
• Managing service, repair and MOT bookings efficiently
• Keeping customers informed throughout their vehicle visit
• Explaining technical information clearly and confidently
• Liaising closely with Technicians, Workshop Control and Parts departments
• Identifying additional service or maintenance opportunities
• Preparing invoices, estimates and service documentation accurately
• Supporting workshop efficiency and daily loading
• Helping maintain high levels of customer satisfaction and retention
• Promoting the West End Garage experience and brand values at every opportunity

• Previous Service Advisor experience within a franchised dealership environment
• Excellent communication and relationship-building skills
• Strong organisation and time management abilities
• Confidence using dealership systems and digital platforms
• A proactive and positive approach to problem-solving
• The ability to work calmly under pressure in a busy environment
• Experience upselling additional work, products or service plans
• Good IT and administration skills
• A full UK driving licence
• Eligibility to work in the UK

• Experience with EV or hybrid vehicles would be advantageous, although full manufacturer training will be provided

• Competitive salary with achievable bonus structure
• Company pension scheme
• Employee vehicle schemes
• Ongoing manufacturer and in-house training
• Career progression opportunities across the group
• Modern working environment with exciting brands
• Supportive management team and positive culture
• Long-established, family-owned business with strong values

Your data will be handled in line with GDPR.