Operational Risk Framework Manager

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

Department and team:
Non-Financial Risk, Risk & Compliance, M&G plc Management level:
Manager / Expert Role reports to:
Head of Risk Framework and Systems Number of Direct Reports: 2_________________________________________________________________________________Context:

M&G plc, as a major UK listed financial services provider is required to maintain a comprehensive and effective Risk Management Framework that meets regulatory expectations and supports well‑informed decision‑making across the Group. The Operational Risk Framework Manager is responsible for the design, development and maintenance of the Group Operational Risk Framework and its supporting standards, methodologies, guidance and training (including RCSAs, Control management, Issues and Actions management, and Risk Events management).This

is a group-wide role that works across business areas and legal entities to ensure the Operational Risk Framework is coherent, well-understood and consistently applied. The Operational Risk Framework Manager will provide SME support and direction to the broader Non-Financial Risk team to enable effective and consistent adoption of the Operational Risk Framework.

The Operational Risk Framework Manager will liaise with senior stakeholders across all business areas and present Operational Risk Framework updates at various Committees and Forums, where required.

Success in this role requires:

Strong stakeholder management and relationship building skills,Proven track record developing Operational Risk Management Frameworks,Strong analytical skills,Strong verbal & written communication skills, andSelf-confidence and the ability to deliver presentations.

Key Responsibilities:

• Lead the design, maintenance and ongoing development and enhancements of the group-wide Operational Risk Standards, methodologies and guidance, including RCSAs, control management, issue management and risk-event management, ensuring these operate as an integrated framework.
• Ensure that the Operational Risk Framework aligns with the Group Risk Management Policy, Group Risk Taxonomy and Risk Appetite Framework, and works coherently within the overarching Group Risk Management Framework.
• Own operational risk framework training and coordinate communications on operational risk standards, processes, guidance and changes to the Risk and Control Community.
• Develop the operational risk elements of the Group Risk Taxonomy and Risk Appetite Framework in partnership with the Enterprise Risk Framework Manager, and monitor regulatory, industry and peer developments relevant to operational-risk management, implementing proportionate changes where appropriate.
• Work in partnership with the Head of GRC Platform Integration & Support to translate approved operational-risk methodologies into clear business and system requirements and support their effective implementation.
• Presentation of Operational Risk Framework related topics at various Committees and Forums, as required.
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