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Technical Support IT Support

IT Service Delivery Lead — Mentorship & Impact

Job in Stirling, Stirlingshire, AB42, Scotland, UK
Listing for: Redsquid
Full Time position
Listed on 2026-05-06
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
Redsquid is seeking a motivated Team Lead in the United Kingdom, Scotland, to provide leadership and mentoring to the IT Service Desk teams. The role emphasizes driving service excellence, resolving customer issues promptly, and developing team skills. Responsibilities include managing ticket queues, collaborating with Account Management, and delivering technical projects such as installations and migrations. The ideal candidate has proven customer service experience and strong technical troubleshooting skills, particularly in a fast-paced MSP environment.
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