Identity Technical Specialist

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

As an Identity Technical Specialist, you'll help keep our identity services secure, stable and easy to use across the organisation. You'll split your time between day-to-day 3rd line operational support and onboarding applications for SSO into Entra  (Enterprise Apps). Working closely with colleagues across Technology and the business, you'll resolve issues, deliver controlled changes, and help improve the maturity of identity and access management over time.

This role sits within a specialist team in the wider Security function, providing deep expertise that supports the safe and reliable delivery of the organisation's identity and access services. As a key member of the team, you'll work closely with other teams and stakeholders across the wider organisation, manage complex work independently, support and guide colleagues, and contribute to the ongoing modernisation of our identity services.

This is an opportunity to apply and develop your expertise across a broad range of identity technologies. The team is continually modernising the way it works, so you'll be trusted to help shape and deliver meaningful change rather than simply keep things as they are. It is a role with real impact, technical depth, and the chance to make a clear difference .

• Deliver high-quality technical support and operational work across identity and access platforms.
• Lead and deliver SSO onboarding into Entra  (Enterprise Apps) for SaaS, internal and legacy/on-premise applications, ensuring required identity controls are met.
• Configure and support identity controls including MFA, Conditional Access, least-privilege role assignment, and alignment with identity governance processes for joiners, movers, leavers and access certifications.
• Investigate incidents and service issues, identify root causes, and contribute to well-controlled fixes and improvements.
• Carry out routine service activities including configuration updates, access changes, monitoring and health checks.
• Follow established procedures and standards to ensure secure, consistent service operation.
• Maintain clear and accurate documentation for operational tasks, onboarding decisions and service changes.
• Work effectively with colleagues across teams, using Service Now to manage requests, incidents and change activities.
• Support continuous improvement by identifying recurring issues and suggesting practical enhancements.

• Operating independently:
  Confidently owning complex pieces of work and exercising sound judgement on when to elevate.
• A trusted specialist:
  Becoming a recognised source of expertise across the team and wider function.
• Driving improvement:
  Leading or contributing significantly to at least one improvement initiative with measurable outcomes.
• Strengthening the service:
  Improving documentation, evidence gathering and reporting standards while supporting assurance activities.
• Supporting the team:
  Sharing…