Visitor Experience Supervisor Retail

Working within the Operations directorate at Stirling Castle you will be responsible for leading a team of Visitor Experience Assistants in delivering the highest standards of service to our visitors. You will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

Reporting to the Retail Management Team, you will be responsible for the day to day supervision of the site retail team to deliver a positive visitor experience with your strong people supervision skills. You will encourage a culture of collaboration, empowerment and innovation, with attention to detail and an enthusiasm for building sales for the site. Working with the Retail Management Team, you’ll deliver growth of profitable sales and achievement of KPIs through effective supervision of a large

retail team.

You’ll also work closely with the operational castle team as well as cleaning and catering suppliers to deliver to the castle operational plan, contributing ideas maintaining an ongoing plan of activity.

You will know how to make the most of the resources available to you, working efficiently and effectively. You will enjoy problem solving, taking the initiative

and working collaboratively whilst leading a team in the delivery of excellent visitor experiences.