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Scheduling & Optimisation Lead

Job in Stirling, Stirlingshire, AB42, Scotland, UK
Listing for: M&G
Full Time position
Listed on 2026-08-28
Job specializations:
  • Management
    Operations Management
Salary/Wage Range or Industry Benchmark: 65000 - 90000 GBP Yearly GBP 65000.00 90000.00 YEAR
Job Description & How to Apply Below
Position: Real-Time Scheduling & Optimisation Lead

M&G is seeking a Scheduling & Real-Time Optimisation Manager to lead a high‑performing workforce planning function across Contact Centre, Complaints, Back Office, and related services.

The role requires strong leadership, deep analytical capability, and the ability to translate forecasts into executable intraday schedules while balancing customer outcomes, cost control, and colleague experience.

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