Venue Manager

The Robertson Trust exists to prevent and reduce poverty and trauma in Scotland. We bring organisations, communities and partners together to help create lasting change. We are looking for an exceptional Venue Manager to lead The Barracks, our unique conference centre and charity hub in Stirling.

This is not a traditional venue-management role. As Venue Manager, you will take responsibility for the overall operation, performance and future development of a vibrant and growing venue that brings together charities, community organisations, partners and visitors from across Scotland. You will lead an experienced onsite team, oversee customer and tenant experience, manage commercial performance, build strategic partnerships and play a key role in shaping the future direction of the venue.

Whether you come from conference and events, hospitality, facilities management, visitor attractions, property management or another customer-focused operational environment, this is an opportunity to combine commercial thinking with genuine social impact.

This is a rare opportunity to:

• Lead a highly regarded conference centre and charity hub with a strong reputation.
• Shape the future development, profile and growth of The Barracks.
• Work with a wide range of charities, public bodies, businesses and community partners.
• Lead a talented and committed team.
• Enjoy a broad and varied leadership role spanning operations, customer experience, commercial development and stakeholder engagement.
• Join an organisation recognised for its values-led culture and commitment to supporting communities across Scotland.
• Benefit from flexible and hybrid working arrangements where operational requirements allow.

As Venue Manager, you will be responsible for ensuring that The Barracks delivers an outstanding experience for venue users, event organisers, tenants, visitors and partners. You will lead day-to-day operations while also driving longer-term improvement and growth. You'll oversee venue performance, financial management, business development activity, health and safety compliance, property-related matters and contractor relationships. You'll use data, feedback and insight to identify opportunities to enhance services, grow income and maximise the impact of the venue.

A key part of the role will be building strong relationships, both within the venue and externally. You'll work closely with tenants, community organisations, partner agencies, suppliers and colleagues across The Robertson Trust to ensure The Barracks continues to thrive as a welcoming, accessible and sustainable charity hub.

We're looking for an approachable and credible leader who combines strong operational oversight with excellent people skills. You will bring:

• Experience of managing a venue, conference facility, hospitality operation, visitor destination, facilities function or similar customer-facing service.
• A track record of leading and developing teams.
• Experience of managing budgets, income and expenditure.
• Strong commercial awareness and a focus on sustainable growth.
• Excellent relationship-building and stakeholder-management skills.
• Experience of working with suppliers and external contractors.
• Confidence managing multiple priorities in a busy operational environment.
• The ability to make sound decisions and remain calm under pressure.
• Knowledge of health and safety and risk management within a public-facing environment.

Experience with in the charity sector would be welcome, but it is not essential. We are interested in hearing from talented leaders from a range of sectors who can demonstrate a commitment to excellent service, inclusive leadership and continuous improvement.

The Barracks is a distinctive conference centre and charity hub based in Stirling. Home to a diverse community of organisations, it provides high-quality meeting, event and collaboration space for charities and other organisations while serving as a welcoming and accessible environment for tenants, visitors and partners. As Venue Manager, you will play a central role in ensuring that The Barracks continues to be a place where organisations connect, collaborate and create positive change.

Ready to make an impact? If you're an experienced operational leader looking for a role with purpose, challenge and variety, we'd love to hear from you. Join us and help shape the future of one of Scotland's most distinctive charity venues.