Services Assistant

Working in our stores

Our stores are fast‑paced environments where no two days are ever the same. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Services Assistants, you’ll be the special ingredient that provides the very best shopping experience for our customers.

• Must be above the school‑leaver age in your country (School leaving age - )
• If shifts cover hours earlier than 6am or later than 11pm, you must be at least 18 years of age.
• Must have Right to Work eligibility in the UK

• Always be on hand to serve and support customers on our checkouts, self‑service tills, kiosks and petrol stations, offering help proactively.
• Pick and select the best quality products on the shop floor for customers using our On‑Demand grocery ordering service and assist with Click & Collect parcels.
• Build great knowledge about our products, services and promotions to help provide recommendations.
• Deal with complaints, refunds, shelf tickets and advertising.
• Safely move and retrieve trolleys in our customer car parks.
• Work flexibly across the store as needed.

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Happy working in a fast‑paced, physical and high‑energy environment, and thrives as part of a team.
• Takes responsibility for owning tasks and uses initiative to solve problems.
• Always prepared to work flexibly and productively across the store to a high standard; fully trained in a variety of skills, enabling learning and development.
• Comfortable learning to use new digital tools and technology.
• Has great attention to detail, keeping the store clean and clutter free, always seeking the best shopping experience for customers.

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday.
• Free food and hot drinks for colleagues in all stores.
• Generous holiday entitlement based on hours worked, plus maternity and paternity leave.
• Pension match between 4‑7.5% of your contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support, including free access to our Employee Assistance Programme.

We are dedicated to being a truly inclusive retailer, ensuring every colleague can achieve their full potential and every customer feels welcome. To support this commitment, colleagues may be entitled to enhanced discretionary leave for families and carer support. We provide resources to help colleagues understand and support their role and team effectively. Our internal networks promote true representation and aim to remove barriers.

We offer development opportunities, mentorship, training and career pathways, and celebrate diversity through initiatives and events. Our commitment as a Disability Confident Leader allows all candidates an opportunity to be offered an interview through an online assessment prioritising the best match for the role.

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.