Retail Senior Sales Assistant

Senior Sales Assistant – 14 Laurencecroft Road, Stirling, FK8 1AQ

Purpose – To work alongside the Shop Manager and Assistant Manager as part of the management team. Running the shop in their absence whilst promoting the company values. Giving moments of joy to our customers.

Schedule
:
Various shifts, changing week to week, including weekends (when rostered). Between 5:00 am and 4:45 pm. Any 5 days from 7. 30 hours per week (additional hours may be available).

Pay
: £13.42 per hour plus an excellent benefits package.

• Prepare and serve customers with our award‑winning range of bakery products.
• Set up and maintain counter and window displays.
• Resolve customer queries and complaints.
• Lead by example and live our values every day (Customer Focus, Respect, Continuous Improvement & Sustainability).
• Prioritise tasks and delegate duties to team members.
• Encourage positive workplace behaviours including attitude, integrity, appearance and punctuality.
• Deliver and encourage a consistent and excellent customer experience.
• Maintain high standards including shop appearance and both the quality and availability of products.
• Key holder with responsibility for opening and closing the shop.
• Adhere to and promote compliance with company policies and legislation, including health & safety and food safety.
• Hold return‑to‑work meetings and documented discussions.
• Manage cash in line with company guidelines.
• Perform computer related tasks such as data entry and recording figures.

• Supervisory experience ideally in a food retail environment.
• Excellent communication and people skills with the ability to build positive relationships with customers and colleagues alike.
• Open, honest & approachable nature, with an ability to listen and empathise with colleagues and maintain confidentiality.
• Flexible to work various shifts across the shop opening hours.
• Basic computer and numeracy skills.

• Generous colleague discount scheme, offering up to 50 % off products sold in our shops.
• Free colleague meal when on shift.
• Excellent career prospects – we love to promote from within.
• A full list of benefits can be found on our website.

At Bayne’s the Family Bakers, we understand that our success hinges on the strength of our colleagues. That's why we're dedicated to cultivating an environment where every individual is valued, respected, and empowered. We are committed to the fair treatment of colleagues, potential colleagues and our customers regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental health or offending background.