Customer Service Executive

We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Volvo/GWM/BYD branch in Stirling and help customers get excited about our products.

• Pension scheme
• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Maternity and paternity packages
• Opportunities for training and progression

You’ll work a five-day week on a set rota that includes weekends (38 hours per week).

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are in‑branch experts who learn about our products and develop communication skills to help customers make the right choice when buying a vehicle. Their expertise covers the entire sales journey – from enquiry, to sale, to delivery, and beyond. They work as part of a cohesive team with full management support.

• Preparing the showroom and cars for the day ahead
• Assist with showroom presentation and advertising
• Supporting the Sales department and delivering excellent customer experience
• Organising and accompanying customers on test drives
• Swotting up on our vehicles and manufacturers
• Learning about our products so you can help our customers find the perfect fit
• Enhancing the customer journey from enquiry to delivery

• Confident communicator who understands that a positive attitude gets great results
• Willingness to go the extra mile
• A full UK driving licence
• As happy working on your own initiative as you are in a team
• Eager to progress within this role to car sales

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.