Housing Support Officer

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We are currently seeking a motivated and compassionate Housing Support Officer to join a busy Housing Services team. This is a rewarding frontline role supporting individuals and families to sustain their tenancies, prevent homelessness, and improve long-term housing outcomes. You will work closely with tenants, internal services, and partner agencies to provide tailored housing support and early intervention.

• Deliver person-centred housing support to tenants across a designated patch
• Support tenancy sustainment, including early intervention in cases of arrears or vulnerability
• Work with individuals at risk of homelessness to develop and implement support plans
• Liaise with external agencies (e.g. social work, health services, DWP, third sector providers)
• Carry out home visits, risk assessments, and welfare checks
• Maintain accurate case records and contribute to performance reporting
• Promote positive tenancy behaviour and community cohesion

• Experience working in housing, homelessness, or a related support environment
• Strong knowledge of tenancy sustainment, housing options, or homelessness prevention
• Excellent communication and interpersonal skills
• Ability to manage a varied caseload and prioritise effectively
• Experience working with vulnerable individuals or complex needs
• A full UK driving licence (or ability to travel across the area)

A relevant qualification in housing, social care, or a related field is desirable but not essential.

• Competitive hourly rate
• Ongoing training and professional development
• Opportunity to make a real impact within local communities

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.