Sports Attendant

The Post

Based across the range of University of Stirling sports facilities, the Sports Attendant will assist with the implementation of the University of Stirling Sport strategy relating to facilities management by maintaining and improving customer service. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive life guarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

The role holder may be asked by Operations Manager to cover the duties of a Duty Officer when required.

• A working pattern operates, and the nature of the duties will require the job holder to work early morning, evenings, weekends and bank holidays and a show willingness to work additional hours to cover holidays, sickness and large events
• The earliest shift starts at 5.30am and the latest shift ends m
• Sports Attendants will receive a 1-hour, unpaid break for a shift over 6 hours
• The successful candidate will be expected to wear uniform
• Attendance at staff training (currently on Friday afternoons from 12noon-2pm) is compulsory and part of the working pattern
• Working patterns may be subject to change

• To carry out the role of a professional rescuer by preventing accidents and ensuring the safety of all customers, staff and other users of the swimming pool
• To maintain a safe swimming pool environment by utilising skills acquired through training and understanding of the Normal Operating Procedures and Emergency Action Plan

• To assist in the preparation of all activity areas, meeting rooms and changing areas for use, and in accordance with the front of house system
• To monitor use of all facilities
• To ensure all equipment and facilities are safe, clean and tidy

• To act as a source of information to encourage repeat and new business
• To act as a point of contact for any customer enquiries
• To respond, resolve or refer issues raised by customers in accordance with agreed procedures and practices and in a polite and constructive manner

• To work in accordance with service standards set by the University of Stirling Sport and from time to time contribute in the review and development of customer standards in response to customer feedback
• To contribute to the process of continuous improvement

• To assist with daily checks and administrative activities

• To attend and participate in regular staff training and development activities relevant to the role
• To keep essential lifeguarding and first aid qualifications and training records up to date
• To contribute to the continuous development of the service

• To adhere to University policies
• To follow safe methods of work
• To follow emergency procedures as outlined and provided in the Emergency Action Plan
• To ensure other staff adhere to safe methods of work

• To communicate effectively with staff and customers

• To undertake other duties as may be required by the Operations Manager

Please see the Job Description attached for a full description of duties.