Front Desk Receptionist​/Clinic Aid; Conception Bay South

Our front desk receptionist is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support with a friendly, enthusiastic and professional manner.

• Ensure friendly, enthusiastic and professional manner with all clients and therapists
• Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the clients first visit to the clinic
• Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information
• Use Jane App Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed
• Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest
• Collect payment at time of service and follow up on outstanding payments
• Complete accurate clinic billing and follow up on accounts receivable as required
• Produce accurate end of day reports
• Responsible for Booking and Billing for WHSCC, MVA and Private Patients

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organisational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain 'cool, calm and collected' in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for excellence
• Self-starter with an ability to work independently and collaboratively in a team workplace
• Previous experience in a medical office is considered an asset

Cross training will be provided in other areas of the clinic to provide the employee with a well rounded work experience.

• On-site parking

Job Types: Part-time, Permanent

Pay:
From $16.50 per hour

Conception Bay South, NL A1W 3A6: reliably commute or plan to relocate before starting work (preferred)

• Administrative: 1 year (preferred)

Work Location:

In person