Student Services Specialist

At Keyin College, students are at the heart of everything we do. We're looking for a Student Services Specialist who is passionate about creating a positive, connected, and supportive student experience.

Working collaboratively with teams across the College, this role supports students throughout their entire student journey—from onboarding and their first days as a student through to graduation and transition beyond the College. The Student Services Specialist helps create a consistent and welcoming experience at each stage of that journey, ensuring students feel informed, engaged, supported, and connected to the right people and resources.

This is a hands‑on, people‑focused role for someone who enjoys building community, staying organized, communicating effectively, and finding creative ways to continuously improve the student experience.

• Support a positive and consistent student journey from onboarding through graduation, helping students feel welcomed, informed, connected, and supported throughout their time at Keyin.
• Coordinate key student touchpoints and milestones throughout the College experience, helping create a smooth transition between each stage of the student journey.
• Collaborate across departments to ensure students receive a coordinated experience and are connected with the right people, services, and resources along the way.
• Identify gaps, trends, and opportunities across the student journey and contribute to initiatives that continuously improve the overall student experience.

• Coordinate student orientation, onboarding, events, activities, and engagement initiatives.
• Support student retention through check-ins, follow-up, feedback, and connection to appropriate College resources.
• Create opportunities that encourage student participation, connection, and a sense of belonging.
• Gather student feedback and identify opportunities to continuously improve the student experience.

• Develop student communications, including newsletters, announcements, reminders, event promotions, and service updates.
• Maintain Student Services calendars, records, trackers, and other administrative documentation.
• Work cross‑functionally with departments across the College to provide a coordinated and positive student experience.
• Identify opportunities to improve Student Services processes, communications, and programming.

• Serve as an approachable point of contact for student questions and concerns, helping students navigate College services and processes.
• Connect students with appropriate internal and external resources and supports when needed.
• Support the coordination and follow‑up of student concerns, complaints, and conduct‑related matters in collaboration with appropriate team members.
• Participate in College accessibility and accommodations initiatives and committees as required.

• Diploma, certificate, or degree in Business Administration, Communications, Digital Health Administration (DHA), Digital Office Administration (DOA), Education, or a related field.
• A combination of relevant education, experience, and demonstrated skills may also be considered.
• Experience in student services, customer service, communications, event coordination, administration, or a related area is considered an asset.
• Experience in a post‑secondary environment or familiarity with community resources in Newfoundland and Labrador is considered an asset.
• Excellent organization and attention to detail, with the ability to manage multiple priorities.
• Creativity, initiative, and practical problem‑solving skills.
• An approachable, student‑focused mindset with empathy and respect for diverse learners.