Reimbursement Support Caseworker

Location: St. John's

Support reimbursement workflows at Cencora through accurate case coordination, documentation, and follow-up activities across patient support operations. This is a full-time position.
The Caseworker assists reimbursement processes and helps advance coverage-related requests through customer operations and patient support workflows. You will coordinate benefits documentation, resolve routine issues, maintain case records, and work with internal and external stakeholders. The position also supports reporting readiness and workflow control.

Key Responsibilities:

Coordinate benefits documentation, case updates, and follow-up activities
Resolve routine reimbursement issues and documentation gaps
Maintain accurate case records and system updates
Monitor reimbursement trends and escalation indicators
Support process improvements and workflow updates
Requirements:
High School Diploma, GED, or equivalent experience required
Two or more years of related experience required
Experience in reimbursement support or patient services
Experience in case coordination or healthcare support services
Relevant certification preferred
Apply reimbursement support, case coordination, and stakeholder communication skills to help Cencora advance accurate, timely case resolution.