Parts & Service Advisor

GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!

North East Truck and Trailer
, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high‑performing people, quality products, and services. We offer a dynamic, fast‑paced work environment with opportunities for professional growth, recognition, and advancement.

North East Truck & Trailer is seeking a motivated and customer‑focused Parts & Service Advisor to join our growing team at our Paradise (NL) location.
This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.

• Greet customers and assess their parts and service requirements.
• Create and manage service work orders and repair estimates.
• Coordinate repair schedules with technicians and customers.
• Identify, source, and order parts for commercial trailers and related equipment.
• Maintain accurate records of parts inventory, service activities, and customer communications.
• Process warranty claims and assist with warranty administration.
• Provide customers with updates on repair status and completion timelines.
• Prepare invoices and ensure accurate billing for parts and labour.
• Support the Parts and Service Departments in achieving operational and customer service goals.
• Promote a safe and professional work environment.

• Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Mechanical aptitude and knowledge of commercial trailer components is considered an asset.
• Proficiency with computer systems and Microsoft Office applications.
• Ability to work effectively in a fast‑paced environment.
• Valid driver's license.

• 8/9‑hour shift
• Monday to Friday, Full‑time
• Possible overtime
• Competitive compensation package
• Health and dental benefits
• Company match retirement savings program
• Ongoing training and professional development opportunities
• Supportive team environment
• Opportunities for career advancement
• Child Care Subsidy

We are accepting only candidates legally authorized to work in Canada