Director of Business Operations

Jump Recruitment, on behalf of our client, Hot Frost Heat Pumps, is seeking to fill a Director of Business Operations position, to join them at their office in Mount Pearl, NL.

The Director of Business Operations will oversee business functions and lead the business operations, identify opportunities for growth and development, and provide accountability. The role will be responsible for leading the office, administrative, and sales sides of the business. This position will work closely with the General Manager on staffing requirements, capacity planning, job readiness, operational performance, customer concerns, and company-wide initiatives.

The Director of Business Operations will have broader responsibility for the business, including oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability. They’ll work alongside our General Manager, who leads field operations, and be accountable for bringing those parts of the business together. The focus of this role will be on establishing stronger systems for operations and scopes of work.

Emphasis will be on financial oversight, profitability, work-in-progress, accounting functions including payroll, employee accountability, sales monitoring, and improving coordination between office and field teams.

• Day-to-day business operations and organizational coordination
• Overseeing office administration and administrative personnel
• Financial and operational reporting
• Revenue, billing and accounts-receivable oversight
• Operational costs and profitability monitoring
• Sales coordination and performance oversight
• Oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability
• Customer experience and escalation management
• Scheduling and dispatch processes
• Purchasing, inventory and material controls
• Development and implementation of business policies and procedures
• Improving systems, accountability and communication across the company

• Completion of a University degree in business or a related field, coupled with extensive and progressive managerial experience.
• Significant proven experience (typically 5+ years) in a similar position, ideally in construction, contracting or service-based business, with progressive management experience at a director-level of operational success.
• Good interpersonal and communication skills, both verbal and written, coupled with an ability for excellent people-management skills. Ability to deal with tact, diplomacy and courtesy.
• Sound level of problem-solving and analytical skills, strong organizational and coordination skills.

• Competitive annual salary, based on experience, starts at approximately $90,000.
• Comprehensive benefits package.
• Paid time off.
• Annual bonus potential, based on targets and performance.

At Jump Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the community Jump Recruitment and other organizations we serve?operate?within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world.

We encourage all qualified candidates to apply to our posted positions. We welcome candidates to self-identify?or make our recruitment team aware of any potential accommodation they may need during the recruitment process.

This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their?interest,?however, only those candidates being considered for an interview will be contacted.