Customer Support Volunteer

Thecustomer support volunteeris thetax clinic host,making surecustomers have a stellar experience, understand the processand the paperwork,and havea chance to learn about andaccessfinancial services.

• Be the first and final friendly face for customers, checking people in when they arrive and out when their taxes are complete
• Keep people moving through the tax preparation and review process
• Promote savings, help customers take action to save some of their refund
• Have conversations about money to offer support and resources
• Provide stellar customer service and maintain customer privacy

• No previous experience needed
• Passion for connecting with people and an interest in personal finance topics
• A knack for communicating detailed information in a clear way
• Ability to juggle multiple tasks and thrive in a fast-paced environment
• Ability to respect customers’ financial decisions and actions without judgment
• Bilingual in Spanish, Somali, Hmong, Amharic, or Oromo is a plus

• Attend an info session before officially registering to volunteer
• 6-8 hours of training (primarily in-person)
• One four-hour volunteer shift a week during tax season (January–April) or the summer (June–August) at one of our nine locations in Minneapolis, St. Paul, Bloomington, or Hopkins. Summer shifts are only available at the St. Paul main office.

We are now recruiting Customer Support Volunteers for the 2026 Tax Season! The first step to get involved is to sign up for info session.